Customer Service Representative - Inbound

• Convenient Location
• Inbound calls only

About Our Client

Established in 1988, our client is one of leading global providers of secure document destruction services worldwide.

With multiple offices spanned nationally across Australia, our client is an industry leader to servicing sectors including, Government, Health-care, Universities, Financial Banking and the Police Force.

Job Description

• Manage all inbound phone calls to provide excellent customer service.
• Ensure clear ownership and accountability is given to all customer contact encounters.
• Record all customer contact within the Interaction Centre and report against any significant issues that may arise when dealing with customer queries
• Data entry
• Alert team lead or line manager to any unresolved issues which may breach the agreed SLAs
• Work in partnership with the CCA outbound team to share customer knowledge and increase customer advocacy and retention levels
• Work with the finance and AR team to resolve any invoicing queries promptly
• Manage weekly revenue and lost customer reports
• Manage all certificate of destruction (CODs)
• Manage all cancellation requests

The Successful Applicant

• Previous experience in B2B customer service
• Call centre experience
• Account management experience is highly creditable
• Proficient computer skills - ie SAP, MS Application
• Strong communication skills written and verbal
• Attention to detail
• Can-do attitude with a drive to assist customers.

What's on Offer

• Convenient location - parking available
• Accessible by car/bus
• competitive remuneration
• Inclusive and fun team