+60d ago

Customer Service Representative - Inbound

Page Personnel


Similar jobs pay $40k ~ $60k
Permanent Full time Standard business hours
unlock-score
Unlock your match score
Applying for this job will take you to the advertiser's site

Full job description
  • Convenient Location
  • Inbound calls only

About Our Client

Established in 1988, our client is one of leading global providers of secure document destruction services worldwide.

With multiple offices spanned nationally across Australia, our client is an industry leader to servicing sectors including, Government, Health-care, Universities, Financial Banking and the Police Force.

Job Description

  • Manage all inbound phone calls to provide excellent customer service.
  • Ensure clear ownership and accountability is given to all customer contact encounters.
  • Record all customer contact within the Interaction Centre and report against any significant issues that may arise when dealing with customer queries
  • Data entry
  • Alert team lead or line manager to any unresolved issues which may breach the agreed SLAs
  • Work in partnership with the CCA outbound team to share customer knowledge and increase customer advocacy and retention levels
  • Work with the finance and AR team to resolve any invoicing queries promptly
  • Manage weekly revenue and lost customer reports
  • Manage all certificate of destruction (CODs)
  • Manage all cancellation requests

The Successful Applicant

  • Previous experience in B2B customer service
  • Call centre experience
  • Account management experience is highly creditable
  • Proficient computer skills - ie SAP, MS Application
  • Strong communication skills written and verbal
  • Attention to detail
  • Can-do attitude with a drive to assist customers.

What's on Offer

  • Convenient location - parking available
  • Accessible by car/bus
  • competitive remuneration
  • Inclusive and fun team

Skills
CUSTOMER SERVICE REPRESENTATIVE
STRONG COMMUNICATION SKILLS
WRITTEN AND VERBAL

Perks & benefits
Parking
Pay comparison
Market average based on all Customer Service & Call Centre jobs in Sydney NSW
Estimated range
$40k - $60k
Market average
$66k
$38k - $52k
99 jobs
$52k - $66k
5349 jobs
$66k - $80k
1709 jobs
$80k - $94k
294 jobs
$94k - $108k
398 jobs
$108k - $122k
5 jobs
$122k - $136k
3 jobs
$136k - $150k
5 jobs
$250k+
27 jobs
$66k
Market average
$43k
$250k+
Actual pay is not disclosed by the employer

Job details
Date posted
27 Apr 2022
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
$40k ~ $60k
Contract type
Permanent
Work type
Full time
Job mode
Standard business hours
Work Authorisation
Australian citizen / Permanent resident

You may also be interested in these jobs